Our staff are more than happy to answer any and all questions you may have about the Tour and City Sightseeing Oxford in general. However, flick through our FAQs to see if your answer is already here! Alternatively, you can contact us via email or telephone.
Can I purchase my ticket in advance?
What does the walking tour include?
A 30 minute walking tour of the areas you cannot see from the bus, which is included in the price of the bus tour ticket, but can also be bought as a standalone tour at £6.00 for adults and £3.50 for Children. The standalone ticket will be on sale at our railway office only. Tours will leave Stop 8 every 30 mins between 11.20 and 15.50. Due to the popularity of this, we cannot guarantee availability on any specific tour.
If you choose not to take the walk, the bus will continue on our normal route and a recorded commentary will be available in the Guides absence.
Can I cancel my tickets?
All sales are final and tickets cannot be exchanged or money refunded by City Sightseeing – please see our full T&C’s.
Can wheelchair users and buggies travel on your buses?
Do tours operate on Sundays?
Yes, we operate tours 7 days a week (with some seasonal exceptions)! Check our Timetable and Prices page for more information.
How do I recognise a City Sightseeing bus?
They will always be bright red buses with the City Sightseeing logo on the side, along with the tour location. In addition, the Green Guide Friday Buses are also included as part of our tour! Our tour buses seat 75 (45 upstairs and 30 downstairs). Most are wheelchair accessible and many offer half-covered upper decks – to guard against the traditional British Summer.
Are tours 'child friendly'?
Yes, children of all ages will enjoy the fun of an open-top double-decker bus. We also offer a very popular “kids’ commentary” with quizzes which many adults enjoy too!
How many different languages are offered?
Multi-lingual (13 languages) recorded commentaries are available on all tours, with selected departures also offering live (English-speaking) guides
Will there be a commentary?
Multi-lingual (13 languages) recorded commentaries are available on all tours, with selected departures also offering live (English-speaking) guides. Kids’ commentary is now also available!
Can I pay with a credit or debit card?
All of our buses are equipped with the latest contactless payment-enabled ticket machines, meaning we now accept all Visa, Mastercard and Maestro credit and debit cards with the contactless symbol, including those issued outside the UK, for transactions up to £30 in value. You can also use Google Pay or Apple Pay on your smartphone or smartwatch to make payment.
If you need to buy different types of tickets you can add these together and pay for them in a single transaction, as you would with cash. If you want to buy several tickets that add up to more than the £30 limit, you can buy these separately using your card or smartphone for each transaction, up to a maximum of three transactions.
Credit and debit cards can also be used to purchase tickets at our sales outlets at Oxford Railway Station and Carfax Tower, and at the Oxford Bus Company Travel shops at Gloucester Green coach station and the High Street.
You can also use your credit or debit card, or your PayPal account with our online booking system. To book online now please click here.
Do I need to keep my ticket?
Yes, your ticket gives you unlimited hop on, hop off travel on our tours for either 24 or 48 hours from the date of issue. When re-boarding simply scan the QR code on your ticket on the bus ticket machine and wait for the green light.
Your ticket also gives you discounts!
- 20% discount on your food bill when you eat at The Alchemist in Westgate Oxford
- £1 off entry to Oxford Castle Unlocked
- 10% discount off your next City Sightseeing tour anywhere else in the world over the next 12 months.
Are any attraction entry tickets or added benefits included in the cost of the tour ticket?
Yes! We have an exclusive City Sightseeing discount of 20% at The Alchemist in Westgate Oxford. Hop-off at Stop 5 to redeem your voucher.
Your ticket also gives you a £1 discount on entry to Oxford Castle Unlocked in the historic Castle Quarter. Hop off at Stop 4 to explore the attraction and, of you’re feeling energetic, climb the 900 year old castle mound!
What are the start and finish times of the tours?
Individual times are shown on our Bus Timetables & Prices page, but typically, our city tour lasts approximately 1 hour and departs every 10 – 15 minutes in the summer and every 20 – 30 minutes in the winter. The first tour begins at 9 30am and our last tour starts at 6 30pm.
Will we be able to recognise the bus stops?
How is it best to use the hop-on and off feature?
If you are unfamiliar with Oxford or its attractions, we recommend you take one complete circuit and listen to the commentary. You can then decide which places of interest you may want to visit, so you can Hop-off to see them up-close to then hop back on the bus. You can take as many loops on the bus as you wish within your valid ticket period!
Will we receive a full tour commentary if we join at any stop?
Yes, the tour commentary is associated to the stops, so if you stay on the bus you will always hear the full commentary. The main departure point for our tour is Oxford Rail Station but customers are welcome to join and leave us at any of our 20 stops.
Can we join the tour at any stop?
Yes! Because of the beauty of our Hop-on Hop-off policy, you are able to board the bus at any stop on the route to begin your tour.
Do all tours operate all year round?
Yes, although we do run a slightly reduced service between September and March. For full details please check our Bus Tour Timetables & Prices page.
Are tour buses very frequent?
Yes. Our city tour lasts approximately 1 hour and departs every 10 – 15 minutes in the summer and every 20 – 30 minutes in the winter, see our timetables.
What are hop-on hop-off stops?
City Sightseeing tour operate on fixed routes, arranged in such a way they go through key points of interest and attractions in Oxford. Our Hop-on Hop-off stops are carefully selected to enable you to visit these places of interest. You can simply Hop-on or Hop-off at any of the 20 stops on the tour – keep a hold of your ticket for reboarding!
Does City Sightseeing Oxford travel from one city to another?
What is the duration of the tour?
Our city tour lasts approximately 1 hour and departs every 10 – 15 minutes in the summer and every 20 – 30 minutes in the winter, see our timetables (please be aware of potential traffic delays around the route after 4:30PM.)